PrivacyPolicy

Effective Date: June 14, 2025

Last Updated: June 14, 2025

At shop.lumiosolutions.com, operated by Lumio Solutions SAL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit, browse, or make a purchase from our website.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide:

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number (used for order updates and WhatsApp support)
• Billing and shipping addresses
• Payment details (processed securely via third parties)

You may choose to check out as a guest or create an account for future convenience.

Information Collected Automatically:

When you visit our site, we automatically collect:

• IP address
• Browser type and version
• Pages viewed and time spent
• Device and operating system
• Referral links

This data is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide order updates and delivery confirmations
• Offer support via email or WhatsApp
• Improve site functionality and user experience
• Send marketing emails (if you opt in)
• Analyze traffic through tools like Google Analytics
• Prevent fraud and ensure platform security
• Maintain customer records via our CRM systems

3. Sharing Your Information

We do not sell your personal data. We only share it with trusted third parties as necessary, including:

• Payment Processors: Areeba, OMT
• Shipping or Delivery Partners (when applicable)
• Analytics: Google Analytics
• CRM & Inventory Tools: HubSpot and Zoho Inventory
• Customer Support Tools: WhatsApp for Business

Each service provider is contractually obligated to protect your information and use it only for the intended purpose.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Save your preferences
• Analyze website traffic
• Improve our site performance
• Enable remarketing or personalization

You may manage or disable cookies in your browser settings.

5. Your Rights & Choices

As a user, you may:

• Access, correct, or delete your personal data
• Opt out of receiving marketing communications
• Disable cookies via your browser
• Request a copy of the personal data we hold

To exercise any of these rights, email us at info@lumiosolutions.com.

6. Data Security

We use industry-standard security measures, including:

• SSL encryption
• Restricted access to customer records
• Secure third-party payment processing
• Regular data access audits

7. Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders
• Maintain your account (if registered)
• Comply with legal and regulatory obligations

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or applicable regulations. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or requests related to this policy, please contact us:

info@lumiosolutions.com +961 70 93 95 05 WhatsApp Chat available on the website