Terms & Conditions

Effective Date: June 14, 2025

Last Updated: June 14, 2025

Welcome to shop.lumiosolutions.com (the “Site”), operated by Lumio Solutions SAL (“we,” “us,” or “our”). By accessing or using our Site and services, you agree to comply with and be bound by the following Terms & Conditions (“Terms”). Please read them carefully.

1. Products and Services

We offer home automation, smart devices, and Internet of Things (IoT) products including but not limited to smart switches, sensors, controllers, and related accessories. Product availability may vary.

2. Account Registration and Guest Checkout

You may choose to create an account to facilitate your purchases or use our guest checkout option without creating an account. You agree to provide accurate and complete information when registering or purchasing.

3. Orders and Payment

We accept payments through the Areeba payment gateway and OMT for now. We reserve the right to add or remove payment methods at any time.

By placing an order, you confirm that you are authorized to use the payment method provided.

4. Shipping and Delivery

Currently, we deliver products only within Lebanon. Delivery times and fees will be communicated at checkout. We reserve the right to modify shipping policies and regions in the future.

5. Refunds and Returns

We strive to ensure your satisfaction. If you wish to request a refund or return, please contact us promptly. Refunds and returns are subject to our evaluation and applicable laws. We reserve the right to refuse returns if products have been used or damaged.

6. Warranties

Products purchased through our Site may be covered by manufacturer warranties from the respective brands as well as our company warranty. Warranty terms vary by product. Please refer to the warranty documentation provided with each product or contact us for details.

7. User Data and Privacy

We collect personal data necessary to process your orders and communicate with you. This includes your name, contact information, delivery address, and payment details.

We use Google Analytics and CRM tools such as Hubspot to improve our services. For detailed information, please refer to our Privacy Policy.

8. Eligibility

Our products and services are currently available only to customers located in Lebanon. By ordering, you confirm that you reside in Lebanon.

9. Intellectual Property

All content, trademarks, logos, and materials on the Site are the property of Lumio Solutions SAL or its licensors and are protected by applicable laws.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site after changes constitutes acceptance.

12. Contact Us

For any questions about these Terms, please contact us at info@lumiosolutions.com.